Shipping Summary

Destination Flat Rate Free Shipping Tracking Number
Singapore  SGD 3.80 Above SGD 100 Yes
Malaysia RM 10 Above RM 200 Yes
Australia AUD 7 Above AUD 100 Yes
U.S.A USD 7 Above USD 75 Yes
U.K. GBP 5 Above GBP 55 Yes
Rest of the world SGD 10 Above USD 75 Yes


Shipping Domestic (Singapore)

We are using Multiple Couriers to dispatch all our domestic orders around sunny island Singapore at a flat standard rate of SGD 3.80. This is to ensure that the item will reach you as soon as possible. The shipping details including tracking website will be provided in shipping confirmation email. Free shipping is applicable for orders above SGD 100. You would be expected to receive your orders within 4-6 working days (excluding weekends and public holidays).

If a package is returned to us due to the customer's error in providing an incorrect or insufficient address, the re-delivery fee will be charged and payable by the customer. 

Please note that the shipping time maybe affected by Covid-19 restrictions and thus in some cases your package may take longer to reach you. 

Shipping International

All international shipping services will be via Singpost unless otherwise stated or requested. A dispatch notification email that provides you with your tracking number and a link to the shipping carrier’s website will be sent to you once your order is shipped.

Once your order has arrived in your country, it will be passed on to an internal postal service. If you are not around when your package arrives, most carriers will leave a card containing details or contact you on where or how to pick up your order or to rearrange delivery. The arrangement may varies depending on your country.

Shipping charges for overseas is currently at a flat rate as per above table. Free shipping is applicable for larger order (Values vary according to the region, please refer to the table above). Delivery usually takes around 10-15 working days (excluding weekends and public holidays). in some case, items can experience delay at customs.

Please note that the shipping time maybe affected by Covid-19 restrictions and thus in some cases your package may take longer to reach you. 

Please contact us at hello@ourheartbeads.com or DM us at our Facebook or Instagram if you have any question regarding our shipping policy

Re-delivery

If a package is returned to us due to the customer's error in providing an incorrect/ or insufficient address, the re-delivery fee will be charged and payable by the customer. 

Returns

Exchanges are only allowed if you have received an incorrect item. Please contact us at hello@ourheartbeads.com within 14 working days from the order dispatched date to request for an exchange.

If you have received a defective item, please contact us at hello@ourheartbeads.com. Please note that with any handmade product, our pieces might have slight inconsistencies which make each of these items unique. We always try to do our best to display the product colour as accurately as possible. However, the colours visualised on the website could appear to be slightly different from the original as the colours your see depend on the resolution of your monitor screen and also the photography lighting used.

Please contact us at hello@ourheartbeads.com or DM us at our Facebook or Instagram if you have any question regarding our return policy